Contact Us

If you have any questions about our services, products, or need assistance with your booking, we are here to help! We are committed to responding to all inquiries within 24 to 72 business hours.

Points of sales and box offices

Main Square Box Office

Portal de Panes St. 105 Plaza de Armas, Cusco
Monday to Saturday from 09:00 to 20:00 hrs
Holidays from 09:00 to 18:00 hrs

Avenida el Sol Box Office

El Sol Ave 843, Cusco
Monday to Sunday from 07:00 to 20:00 hrs
Holidays from 09:00 to 18:00 hrs

Ollantaytambo Box Office

Ferrocarril Ave S/N, Cusco
Monday to Sunday from 06:00 to 19:30 hrs

Machu Picchu Pueblo Box Office

Machu Picchu Pueblo Train Station, Cusco
Monday to Sunday from 07:00 to 21:30 hrs

Main Phone Line (5184) (581860)

Customer Service
Monday to Friday from 07:00 to 20:00 hrs
Saturday, Sunday and Holidays from 09:00 to 18:00 hrs

Reservations
Monday to Sunday 08:00 to 19:00 hrs
Saturday and Holidays 09:00 to 14:00 hrs

Need to send a message?

Fill out the form Here

Email us

consultas@incarail.com
soporte@incarail.com

Address

Av. El Sol 843, Cusco, Peru

Call Us

+51 84 581860
(National and International)

Popular Questions

(FAQs with commonly asked questions about our services)

Each passenger can bring one piece of hand luggage with a maximum weight of 8 kg and dimensions not exceeding 118 cm (total linear dimensions). We also offer luggage storage at our stations.

Yes, we allow small pets up to 10 kg, as long as they are in a secure container and pre-authorization has been obtained. Pets must have up-to-date vaccination certificates

Reservation date changes can be made up to 24 hours before the train departs. For name changes, requests must be submitted at least 3 days prior to travel.

Cancellations can be made without penalty up to 7 days before the trip. Refunds are processed according to the original payment method and may take up to 120 business days.

Yes, we offer wheelchair access and transport for those with reduced mobility. Guide dogs are also allowed for visually impaired passengers.

See more FAQ’s
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