Contact Us

If you have any questions about our services, products, or need assistance with your booking, we are here to help! We are committed to responding to all inquiries within 24 to 72 business hours.

Point of sale and box offices

Portal de Panes St. 105 Plaza de Armas,
Cusco

Av. El Sol 843 block 6,
Cusco

Office Hours:
Monday to Saturday and Holidays from 04:00 to 20:00
Sundays from 04:00 to 14:00

Ollantaytambo Train Station,
Cusco

Office Hours:
Monday to Sunday:
From 06:00 to 12:40 and from 15:30 to 19:30

Machu Picchu Pueblo Train Station,
Cusco

Office Hours:
Monday to Sunday:
From 08:00 to 10:30, from 12:40 to 16:30 and from 17:30 to 21:30

Telefone Central (5184) (581860)

Office Hours:
From Monday to Friday
From 08:00 to 18:00 UTC -5
From Saturday to Sunday
From 09:00 to 13:00 UTC -5

Need to send a message?

Fill out the form Here

Email us

consultas@incarail.com
soporte@incarail.com

Address

Av. El Sol 843, Cusco, Peru

Call Us

+51 84 581860
(National and International)

Popular Questions

(FAQs with commonly asked questions about our services)

Each passenger can bring one piece of hand luggage with a maximum weight of 8 kg and dimensions not exceeding 118 cm (total linear dimensions). We also offer luggage storage at our stations.

Yes, we allow small pets up to 10 kg, as long as they are in a secure container and pre-authorization has been obtained. Pets must have up-to-date vaccination certificates

Reservation date changes can be made up to 24 hours before the train departs. For name changes, requests must be submitted at least 3 days prior to travel.

Cancellations can be made without penalty up to 7 days before the trip. Refunds are processed according to the original payment method and may take up to 120 business days.

Yes, we offer wheelchair access and transport for those with reduced mobility. Guide dogs are also allowed for visually impaired passengers.

See more FAQ’s
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